We believe that robust records management is not rocket science. So we spend our time and resources making sure that the FileVault experience is AWESOME for our clientele.
How? Here are a few examples:
Director of Client Happiness
This is Jim.
His whole job is to make clients feel like royalty. He has been doing this since 2006. What other records firm has a position like this?
Guaranteed levels of service
Will anyone else write you an explicit service level agreement or pay you if they can’t produce a record?
Free Reports You Want and Need
We provide free reports that ‘it’s time to purge’ – WHO ELSE DOES THIS?! Someone who believes that they are your partner in records management, not your vendor.
‘Awesomeness’ is a point of view, a perspective. Since 2001, we’ve found that very few firms in the business of managing records try to live up to this description. We do. If you’d like to learn more about this, we would invite you to ask us to connect you with one of the hundreds of records managers whose jobs depend on our team being awesome – we love being heroes to great records managers, whether it means producing the document quicker than expected, retrieving the tape at 11PM on Saturday night, or accommodating an unusual secure destruction request – we’ll get it done better than expected.