CONTACT US
info@filevaultusa.com
839 Exchange Street
Charlotte, NC 28208
704.392.6269
704.395.2699

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©2006 FileVault USA
Privacy Policy

SECURE DOCUMENT DESTRUCTION
Frequently asked questions

How large are the containers?
Our standard console holds up to 100lbs of paper and our 96 gallon receptacles hold up to 300 lbs of paper.

We don’t have anything that’s very confidential, why would we need a shredding service?
All businesses have occasion to discard confidential data. Customer lists, price lists, sales statistics, drafts of bids and correspondence, and even memos contain information about business activity which would interest any competitor. Every business is also entrusted with information that must be kept private. Employees and customers have the legal right to have this data protected.

What kind of paper can we put in your containers?
We will shred any color or type of paper, including file folders, paper clips, staples, and rubber bands.

What happens if our container is full before the regularly scheduled service time?
Just call us and we will come out early. We will reset your schedule from that date of service.

We have files stored to be shredded, but need to sort through them. Do you have any containers that we can use?
We can drop off as many containers as you think you will need, before the shredding date, for you to use to sort your files.

Do we need to have a check ready for you?
For 'purge' service, we prefer payment with check at the completion of service. With prior authorization we may bill you.

Do you provide a certificate of destruction?
Yes, it is included with your invoice.

Why would I use a shredding service instead of just recycling?
For security. Recycling services are not designed to provide security. Generally, recycling services use open collection containers which are accessible to anyone; staff, janitors, etc. Generally, the employees of recycling service companies are not security-screened personnel. Your paper is transported in the trucks in whole form, so that if an accident should occur, your secrets are everyone's. Paper is taken to the warehouses, which are accessible to the public, and the paper is sorted for grade.

The courts have ruled that once you place your material into the trash can, recycling receptacle, or dumpster, you lose all privacy rights to that information, no matter how sensitive or proprietary it is. The laws on public domain protect the people taking the information - NOT YOU! You may even be held liable for negligence if the discarded material does harm to someone. With the development of the Health Information Portability and Accountability Act of 1996 (HIPAA), and the Gramm-Leach-Bliley Act of 1999 (also known as the Financial Services Modernization Act), shredding of documents has become the recommended method for the handling of sensitive documentation.

Why should I have a shredding service instead of buying my own shredder?
Money! It will cost you 3 to 5 times more to shred in-house than to have a shredding service. Amortization of a shredder, staff time, square footage for the operation, maintenance, power costs and disposal costs all add up to much more than we charge - and we do all of the work!