VaultPlus Guarantee

Data Backup, Record Storage, & Shredding

We guarantee client satisfaction: for this reason, we’ve grown our client base every year since our founding in 2001. Today, hundreds of firms rely on our best-in-class service levels.

Why would a firm like ours want or need to guarantee its service? This goes to why we started in the business of records management to begin with: We were shocked to find out that in such a straightforward enterprise – securely storing important physical assets for clients and retrieving them on demand – the incumbents were failing miserably – they were actually losing firms’ records, charging fees to end service, and being generally unresponsive. Or, prospective clients simply had no idea what premium records management was about, and how we could improve their own firms’ performance.

Our VaultPlus Guarantee consists of four main planks:

  • NeverLost: assuring you of airtight security and integrity in our processes
  • HostageFree: giving clients the confidence that their information assets are theirs, and will be released on demand, without hassle or delay
  • Awesomeness: Offering a level of service provision that elicits constant praise
  • MoneyBack: Uniquely confident in our promise

Your organization’s files, tapes, documents, and other information assets are guaranteed to be secure and accessible when you entrust them to our team.

About FileVault

Over the years and through dozens of discussions about off-site records storage, our management team consistently heard a common set of frustrations from the administrators, records managers and controllers we met with. We came to one important conclusion. These problems were not only valid, they were completely avoidable.

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News / Updates

A Holistic Approach To Records Management
The Benefits of a Holistic Approach to Records and Information Management (RIM) or, Simplicity Isn’t Easy
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Building A Better Team
As of a few weeks ago, we’ve been in business for 12 years.
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The 2 Greatest Thought Leaders on the Business of Life
I believe that we value the things that we give our attention to. I very much value the energy of entrepreneurs
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FileVault Difference

We are very different from other alternatives you might consider to address your firm's records management concerns.

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FileVault Advantage
VaultPlus Guarantee
VaultPlus RIMgrader

Drop Us A Note

  • Phone:
    704.392.6269
  • Email:
    Contact Us Today
  • Address:
    839 Exchange Street Suite A
    Charlotte, NC 28208