We guarantee client satisfaction: for this reason, we’ve grown our client base every year since our founding in 2001. Today, hundreds of firms rely on our best-in-class service levels.
Why would a firm like ours want or need to guarantee its service? This goes to why we started in the business of records management to begin with: We were shocked to find out that in such a straightforward enterprise – securely storing important physical assets for clients and retrieving them on demand – the incumbents were failing miserably – they were actually losing firms’ records, charging fees to end service, and being generally unresponsive. Or, prospective clients simply had no idea what premium records management was about, and how we could improve their own firms’ performance.
Our VaultPlus Guarantee consists of four main planks:
- NeverLost: assuring you of airtight security and integrity in our processes
- HostageFree: giving clients the confidence that their information assets are theirs, and will be released on demand, without hassle or delay
- Awesomeness: Offering a level of service provision that elicits constant praise
- MoneyBack: Uniquely confident in our promise
Your organization’s files, tapes, documents, and other information assets are guaranteed to be secure and accessible when you entrust them to our team.